Shipping policy

Last Updated: 1 JUNE 2027

Thank you for shopping with ThreadNovaX. We are committed to delivering your orders quickly and efficiently. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

  • During peak seasons, sales events, or holidays, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary depending on your location and courier service availability.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Free shipping promotions may be offered on selected orders or during special campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing tracking details, allowing you to monitor your shipment's progress.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

  • Weather conditions

  • Courier service disruptions

  • High order volumes

  • Natural disasters or unforeseen events

ThreadNovaX is not responsible for delays caused by third-party shipping carriers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.

International Shipping

Currently, ThreadNovaX ships only to locations specified on our website. International shipping availability, rates, and delivery times may vary.